[Closed] Downloading Issues

Hi, I am having trouble downloading shows on my phone and tablet.

  • On my phone, it keeps crashing and saying "Uh-oh, it looks like we were unable to load the page Let's try again! Please tap to refresh the page." when I attempt to download.
  • On my tablet, it will start downloading the videos, but will show an error message "Download failed" when it's done. I've tried a few different times within the last six month and it's still not working. Please help fix this.


1 comment
  • Official comment

    Hi l8n1ce,  

    Thanks for writing to Viki Community Support!

    We regret that you are having issues in downloading shows on your device. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,

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