Answered

[Solved] Downloads not working

I am unable to download anything that is downloadable When i click on the download icon it plays the episode without downloading I have the proper subscription
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32 comments
  • Official comment

    Hi everyone,

    Our engineers have gotten back to us and this issue has been fixed. Please update your application and make sure it's the IOS version 24.1.

    We will now be closing this thread. Please let us know if the problem persists after the update by reaching out to us via the Help Center. We will be more than happy to look into it for you.

    Thank you,

    The Viki Team

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  • I’m having the same issue as well.

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  • Me too, having same issue. I’m watching my dowloaded episode in the train on my way to work now I cannot watch my downloaded episode.

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  • I’m having the same issue

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  • Me too. Unable to download. As soon as I click the download icon it starts the show.

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  • Im having the exact same issue :(

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  • Hi everyone,

    Thank you for reaching out to Viki Community Support!

    The issue with videos playing instead of downloading from any show's episode 2 onwards is a known one. Our team is currently working hard on an investigation.

    We expect to have a resolution for this problem as soon as possible.

    In the meantime, we suggest you to watch the videos directly on the Viki app, or on our supported devices.

    Please do let us know if you have any additional questions or concerns by writing to our Help Center.

    Thank you,
    The Viki Team

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  • Please please fix this. I am traveling soon and want to download shows for the trip.

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  • I’m having the same issue and traveling soon as well.

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  • Has there been any timeline provided for the fix for this? A rather important core functionality.

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  • Same here. Hopefully this will be fixed soon.

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  • same here i try to download before travel but is not working too

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  • Do we have an eta as to when this will be fixed?

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  • I’m having the same issue on an iPad. About get on a flight. Grrr

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  • Please fix this soon.

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  • I have the same issue! So annoying. I wanted to be prepared for travel, but can’t download.

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  • I have the same issue soon as I click the download icon it starts the show and I’m about to travel 🤐

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  • Same issue for me. Very annoying please fix asap.

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  • I will be traveling soon and also having the same issue. Please fix ASAP or at least provide update on when this can be resolved. I’ve seen this reported already since at least 2 weeks ago.

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  • Im having this problem like 3 weeks ago, im paying plus just for this option and its no fair because practically i lost a enterely month of this, you should do something for people who are paying plus

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  • do we get a credit?

    downloads still not working

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  • I am paying for plus and I am also having this problem. Hasn’t been fixed for over a week?! Why am am I paying for plus when I have been having this problem for the whole month!! Hopefully it will be fixed soon.

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  • This started happening the day after the last app update. Is there no way to reverse the update? Last week I was told this would be fixed soon. Really ridiculous this hasn’t been resolved. Not sure why we are paying for the premium service otherwise. Seriously contemplating canceling my subscription if not fixed by the end of the week

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  • Hello,
    I’ve been experiencing the same problem like everyone else…I did a private tech email a few weeks back hoping for some progress. I’m not sure what device everyone else has but I’m using the latest IPAD IOS 17.3. I’m pretty tech savvy so I’ve deleted, reinstalled & updated everything that could possibly need updating. If anyone here has found any useful information or solutions please feel free to share…Thanks

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  • Having subscribed to Plus for the downloading function and not being able to use that function for the majority of the month subscription is kind of a let down.

    Here’s for a solution hopefully soon 🙏

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  • January 24, 2024. This problem still exists. Still waiting for an update to fix the problem.

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  • still having this issue....

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  • I’m also still having this issue.. it’s been over a week at this point. I’ll probably just cancel my premium account since the download functionality was one of the main reasons I got it

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  • Ok. This is getting ridiculous. At least give us an update. I know not to buy an annual subscription. Your user base will be moving to social media soon if you can’t at a minimum communicate with your customers.

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  • Why has there been no update?!

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