REMOVE AGE RESTRICTION AND REQUIRING PIN

Not everyone wants to restrict viewing.

Forcing everyone to enter a PIN is ridiculous.

Why not have a setting to ask if age restriction is desired on the account.

Most streaming sites ASK if parental control is wanted!!! They don't FORCE us to have to enter a PIN!

 

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Comments

27 comments
  • please remove this ridiculous thing

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  • If trying to account for all consumer needs make this a profile level setting versus the current ask. It is annoying and wastes time.

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  • Please remove the pin required to view. I have asked before it was removed. Now it’s back. I am 64 and have no one else living here. Parental controls should be under our control and not forced on us.

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  • Why do we have to add a PIN to access. 

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  • I completely agree, allow users to disable the pin. Not everybody is under 18 or has kids in their homes, so not everybody has use for it.

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  • Additionally the PIN input doesn't work very well on the app on Chromecast, so I have to fuss with it.  This is a bug, not a feature. Fix it!

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  • Give customers the right to disable age restrictions, having to enter a PIN for each episode is extremely annoying! Not every household has children!

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  • Frustrating that I cannot access my Viki account without a pin to watch on my tv. Stop with the pin restrictions requirement.

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  • Now my quadriplegic mom can't watch certain things on viki with the stupid pin code! She does everything through voice and she CANNOT speak the pin code in. She CAN'T use a remote! Viki made it an accessibility issue!! Parental controls should be in the settings to turn off and on NOT through a pincode you have to enter EVERY time. What were they thinking.....

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  • I am seriously considering canceling this subscription this is nuisance Iqiyi doesn't have this. If they have it the least they could do is give the ability to disable this feature. Everyone that would access this on my account is  over 18 this is an feature that is not needed.

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  • I am 75 years old and woul like to get rid of the 5 digit age restricted pin.

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  • How is this not configurable?

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  •  I am having trouble entering the PIN also. Start at the 2nd or 3rd number and can not enter the first number. I hope this will be fixed quickly. (eliminate)

     

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  • Try hitting ok before trying to enter pin and it may go to first digit.

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  • Thank you marysmithdouglas_649. I used +(enter) and it starts with 1st number!

    Still, it is annoying to have to enter the pin each time,,,,,

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  • Having trouble in entering pin. Pin start from second digit there is no way to enter first digit . Either rectify this problem or remove the pin.

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  • This pin is so annoying!!! Cant u just copy other streaming apps??? Viki is not cheap and this is annoying enough to make me want to get rid of my viki account all together!

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  • Please remove this ridiculous PIN requirement!!! When I submitted a ticket you claimed that it was required by Apple! Why blame them for your problem? You have the technology and money to fix this- do it!

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  • I have had this account for 3 years. Why mess up a good thing and then expect customers to pay for the inconvenience? If this is not removed, I will cancel my subscription.

    You are ruining your business model with this kind of foolishness.

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  • Please remove the PIN, not everybody needs this. It's not an Apple requirement, other apps don't have it.

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  • Putting pins on accounts and not making it configurable is a result of poor product mgt who don’t know how their products are being used. In a scale of 1-10, I would rate the Viki app around a 4. You have to change product leadership to get a more user friendly product. They folks are lucky I’m not in their board of directors!

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  • This function has become incredibly frustrating!   I have no under aged children in my home!  

    PLEASE REMOVE THIS!!!!  This should be a PARENTAL CONTROL if you do have younger aged children in your home.  I am paying for this APP - so please allow me to set what I need.

     

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  • Make pin optional. I would hate to cancel because of this inconvenience.

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  • Either get rid of PIN or make it an option for people who want to restrict underage children. There is no one under 71 in my house unless you include the cats. It is really annoying.

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  • Get rid of pin code please

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  • I agree with all the other comments listed here. The pin restriction is very, very, very annoying. You have to enter it for every movie or drama that you want to watch and heaven forbid you should accidentally kick yourself out of one, when you go back in you have to put the code in again. This is so totally annoying and needs to be done away with!

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  • This new Viki pin code requirement is really annoying. Please get rid of it or make it something that we can opt out of in settings. I'm the only person that lives here and at 71 years old I think I can make my own decisions about what I want to watch. Why did you do this?

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