[Closed] Billing amount changed

Viki suddenly reverted to an old bank card which had not been used in 5 years and cancelled my account. I then received an email a month or so later apologizing and saying everything was reset and to log in. The amount was then increased. I need this account to be reset to the billing before the Viki glitch. Can’t find any way to report this error. Been a member since early 2000’s. Perhaps time to cancel.


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  • Official comment

    Hello periwinkle44,

    Thanks for writing to Viki Community Support!

    We apologize for this unpleasant experience. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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