Answered

[Closed] Dark gray bars instead of black on "A Dream of Splendor"

arniarent_990

October 04, 2023 21:58

I am watching "A Dream of Splendor" and on my LG OLED tv (app) there are darkgray bars top/bottom instead of black. This is distracting, and might cause burn-in on my TV.
I tried my chromecast and it is the same.

However in web browser the bars are black.

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Official comment

Darl
October 05, 2023 06:29

Hi arniarent_990,

Thanks for writing to Viki Community Support!

We understand that you're not liking the grey bars that appear at the top and the bottom part of a show on your LG TV. We will be reaching out to you privately via a ticket on the Help Center shortly so we can help you with this issue.

Please help to respond there too as this post will be closed to prevent multiple requests confusion.

Thank you,
Darl

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arniarent_990
October 04, 2023 23:10

Same issue as in here:
https://support.viki.com/hc/en-us/community/posts/13757669598995--Closed-grey-bars-instead-of-black-on-Three-Body?input_string=Dark%20gray%20bars%20instead%20of%20black

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