[Closed] Error Message when cancelling subscription.


I keep trying to cancel on the website as my renewal date is coming up, but it keeps coming up with an 'unexpected error, please try again' pop up. I'm not subscribed via apple, google, etc - I subscribed directly from the website. Does anyone know if this is a current issue or is there a work around?




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  • Official comment

    Hello wordygeek,

    Thanks for writing to Viki Community Support!

    We're sorry to see you go. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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