[Closed] Resolution change options

I'm not asking to have an HD option as i'm a non premium viki user. But we could have the option to choose the quality of the video from 144 to 750px not even asking the 1080-2400px (this could be for premium users), because the video is always going from good resolution to bad resolution and we don't get product quality, even though we aren't premium we have the right to at least have some quality of the video.



1 comment
  • Official comment

    Hi debora_sc,

    Thank you for getting in touch with Viki Support!

    Viki automatically adjusts the video quality based on the strength of your network connection and your Viki Pass subscription entitlements. If you'd like to limit the maximum video quality you receive on and on Android devices, please refer to this article.

    If you want to change your video quality settings on the mobile app here:

    Hope this helps! Please let us know if you have any other questions or issues by writing to our Help Center

    Thank you,


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