[Closed] (PLEASE HELP... STILL RECEIVING ZERO HELP FROM VIKI...Viki keeps saying I am using a VPN/Proxy, and I'm NOT. I've tried literally EVERYTHING, even calling AT&T

Title explains it. Can't watch anything because Viki thinks I'm using a VPN or a Proxy and I am not at all using either. Maybe it's a glitch? I put in a request over 24 hours ago and reached out to Viki on Twitter and Instagram but to no avail. I'm getting hopeless. I can't watch anything AT ALL. I wanted to renew my subscription but if this isn't working is it even worth my money??? Please help. 

I mean I've been emailed by support a few times and then ghosted. The last email I got was "We will get back to you as soon as possible." That was 5 days ago. Like am I supposed to just never use Viki again??? Is this problem PERMANENT???



1 comment
  • Official comment

    Hi thathoemagdalene,

    Thanks for writing to Viki Community Support!

    We apologize for the unpleasant experience you have with Viki. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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