Answered
[Closed] I keep getting "The media could not be loaded, either because the server or network failed or because the format is not supported." HELP
Im using VIKI pass and was watching the cdrama "Fake it till you make it" and it was working fine but now I press play to an episode, i get a black screen and "The media could not be loaded, either because the server or network failed or because the format is not supported."
I deleted the cookies on chrome and it still wont work. I also tried using a different browser and still get the same.
Please help me solve this issue.
Comments
Hi everyone,
Thank you for getting in touch with Viki Community Support!
We're truly sorry to hear that you're experiencing a sudden downtime on Viki. We understand how inconvenient it can be when you're unable to access the content you enjoy.
Our engineers have gotten back to us and the issue has been fixed. Please try to log out and log back in before trying again.
If you continue to experience this issue, please let us know by writing to our Help Center. Have a great day!
Thanks,
Darl
Me too - although I was watching My Lovely Liar.
mee too .
Same here but it's affecting all my shows not one singular episode. This happened before and clearing the browser history and cache seemed to fix the problem. But this time that's not working. Even logging out and back in isn't working.
Same here
sameee I even cleared the cookies and cache but it just won't work at all
same for me, it's frustrating, none of the videos will play on there and I have viki pass plus, I also tried clearing the cookies. I use chrome but even tried a different browser but it won't play on there either
Same here, have cleared the web history and cookies but still nothing.
same here - can't watch anything??
i got the same problems
Me TOOOOOO!!!!
same problem whether on the computer or the phoneHappening for me as well, tried logining in and out, clearing cookies/cache and uninstalling/reinstalling the app as I tried using that instead of the web browser and no luck.
same here
I'm also having this issue today, it just started and no matter if I deleted cache, cookies and restart my computer nothing works.
It is happening to me as well.
It is happening to me as well. its so frustrating
I used my whole month allowance to pay for viki pass yesterday.
Facing this issue today
Me too. Super annoying. I just wanted to relax for a bit but instead it's just more stress. Cancelled my subscription because the service has been so spotty lately. I've been having this problem off and on for awhile now.
Same here
same here
i see on viki status twitter
We're aware of the video playback issues happening across devices now. Our team is working to get services back ASAP.
Please stay tuned for updates!
Viki has now published a strip on the top of the website with the message..there goes my calm coffee before work!
Merci pour vos efforts bonne journee
Thank you, it is working now!!
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