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[Closed] can't upgrade to plus

I can't seem to find a way to upgrade to plus. I've tried cancelling and resubscribing but it does not work. Can you please help. Thank you!

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    Hello mad_man_schwartz_329,

    Thanks for writing to Viki Community Support!

    We truly appreciate your intention to upgrade. We apologize that you're having a hard time in doing so. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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