[Closed] Viki pass problem

I have had a viki pass standard subscription for years. Suddenly, viki is showing ads and asking if I want the viki pass as if I do not have it. My account shows that I still have viki pass but I am no longer getting the benefits. I have tried logging in on different devices, updating the app, and restoring my pass purchase, none seem to work.


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  • Official comment

    Hello ealbertin_153,

    Thanks for writing to Viki Community Support!

    We apologize that you're experiencing an issue with your subscription. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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