[Closed] The media could not be loaded, either because the server or network failed or because the format is not supported.

• Official comment

  

  Darl

  August 22, 2023 01:21

  Hi everyone,

  Thank you for reaching out to Viki Community Support!

  We apologize for encountering this issue. We understand how important an uninterrupted viewing experience is to all our users.

  This video playback issue is now fixed so you can continue watching your shows on Viki.com! For users on our website, you might need to clear cache & cookies to refresh the page and see the fix. 

  To do so, kindly refer to this article: How do I clear the cache and cookies on my devices?

  For other technical issues, please send details (screenshots included) to our Help Center at watch.viki.com/TechSupport and we will get back to you as soon as possible.

  Thank you,

  Darl

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• 

  goldennoirin01_806

  August 21, 2023 11:00

  having the same problem

  1

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  muhammedsielemsolima_819

  August 21, 2023 11:01

  Guys when I cleared cache from my browser it works 

  0

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  muhammedsielemsolima_819

  August 21, 2023 11:01

  Guys when I cleared cache from my browser it works 

  0

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  dmahabrita_778

  August 21, 2023 11:09

  just a few minutes ago viki was running fine and then it is showing the same error

   

  1

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  goldennoirin01_806

  August 21, 2023 11:59

  You solved the problem for me..
  Thank you.....have a great week

  0

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  squiggles_2

  August 21, 2023 13:56

  squiggles

   

  I have the same problem.  How do I clear cache from my browser

  0

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