[Closed] Accessibility menu missing in IOS app

As per this support article ( there should be an accessibility option in the iOS app to allow changing the appearance of subtitles (currently unable to read when casting whenever there’s a white background as the letters aren’t visible against it) But there is no accessibility menu option under settings at all so I’m not able to change how subtitles are viewed to add text outlines. Can this be fixed please?


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  • Official comment

    Hi Flynter,  

    Thanks for writing to Viki Community Support!

    We are sorry to hear that you are unable to change the appearance of the subtitles when casting. We are here to assist. We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.  

    Thank you,

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