[Closed] Viki Pass not working



I paid for Viki Pass 1 month ago. It's renewed today, I can see the payment on my bank account, but I can't watch new episodes anymore.

It was working fine yesterday, and today it doesn't. It's asking me to buy Viki Pass I already have.



  • Official comment

    Hello shinhyesun,

    Thanks for writing to Viki Community Support!

    We're sorry to hear that you're unable to enjoy your benefits. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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  • I can see on my Payment history my new subscribe is valide. But my Viki Pass still doesn't work.

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