[Closed] The Longest issue and I'm disappointed

I created my account in May 2022 and since then I am unable to update. Why you may ask? due to a non existent VPA and proxy issue on my end. I spent over 2 hours on the phone with my ISP (one of the largest in Canada) and they found nothing! I have sent multiple requests to the VIKI team to fix this issue and still nothing! How much longer do I have to endure for this problem to be fixed? 

This is not an issue with my VPN or proxy because I don't have a VPN enabled. 

Please someone, anyone from the Viki team fix this issue so I can watch my shows in peace.

I have no ad blocker on Viki, this also happens through the viki app. 
I have no VPN.
I use Netflix, Prime, Youtube, Disney plus, and many more streaming apps without issue!

I have cleared my cache, and cookies.
Multiple restarts and reboots and still nothing!

Thank you




1 comment
  • Official comment

    Hi myjess7_888,

    Thanks for reaching out to Viki Community Support.

    We're sorry to hear about your VPN/proxy issue. We certainly want you to have a seamless viewing experience on Viki.

    We've seen your ticket on the Help Center and it has been attended to. We’ll be closing this to prevent confusion of multiple requests.

    Should you have any further questions, please feel free to contact our Help Center at and we'd be happy to help you. 

    Have a great week!


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