[Closed] Screen freezing help!!!

I am watching the show and then it freezes but the subtitles still continue....I have to rewind it a bit to get it started again....Help!!!



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  • Official comment

    Hi alliecarl2002_113,

    Thanks for writing to us about your playback issue. 

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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