Answered

[Closed] Subscription problems

I paid for Viki plus and commercials keep popping up and I can’t watch shows like penthouse . When I tried to Resubscribe it won’t let me because I’m already Subscribed to Viki plus so I do not know what’s going on .
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  • Official comment

    Hi lampy10367_887,

    Thank you for contacting Viki Community Support.

    I looked up your billing details and it shows that renewal was canceled, hence, the subscription expired last Jun 14th, 2021.

    If you want to renew your subscription, you can update your credit card information under Account Settings. Click here to learn how to renew your subscription.

    If you still face issues, please send details of your issue to our Help Center at bit.ly/VikiHelp  since we may need to collect personal information about the account.

    Best,

    Lyn
    Viki Community Team Member

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