[OH-HOLD] I can't upgrade to monthly Viki pass standard

I have been trying to do the payment but it's showing error I want to upgrade it to view those locked shows Kindly do the needful


1 comment
  • Official comment

    Hi canjitha7_661,

    Thanks for contacting Viki Community Support. 

    We’re sorry to read that you’re not able to change your plans at the moment on the Google Play Store (India). Our team is aware that there is an issue and we’re looking into it. 

    In the meantime, you can wait till the end of the current cycle which will be on Jun 17th, 2021 before subscribing to your new choice of plan

    Please be advised that due to the recent Reserve Bank of India eMandate notification, new Viki Pass subscriptions made through the Google Play Store (India) will temporarily cease to be automatically renewed. For continued access to your Viki Pass, you will have to re-subscribe at the end of each billing cycle.

    We apologize for the inconvenience caused and do let us know if you have any other questions. 

    Thank you,
    John Rey
    Viki Community Support Team

    Note: To respond to the thread, please click on “View the post” in the email notification. Responses to the email notification will not update the thread and are not received.



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