[Closed] Video is not playing

Videos are not playing after Viki introduction. It's so annoying. I have already reinstalled it 3 times but the same problem again and again. Please help me please


  • Official comment

    Hello 306303467252593_22,


    I'm so sorry that you're experiencing this video issue on the Viki app.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android
    • Screenshot of the issue or the error message you see.


    Thank you so much for your help. I'll look forward to your reply.


    Kind regards,

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • All movies are in laying except for New Heart. I’m on the last episodes.

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  • Hi regina04_192,

    Thank you for contacting Viki Community Support!

    We’re afraid that the title you're looking for is currently no longer available on Viki and we apologize for the confusing error message.

    We work really hard to license the shows that we get requests for but do know that this is a challenging process and it might not always be possible. For more information, please visit: Why do shows expire on Viki?

    If you'd like to request this show or any other show or movie, please fill out our Title Request Form, which you can find here

    We will be closing this thread to prevent multiple requests confusion. Should you have further concerns please reach out to us via our Help Center. Have a great day!

    Thank you,


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