Answered

I want to stay logged in

when i turn my tv off i get logged out and must log in again every day.  this began when i unfortunately upgraded my browser.  i log in w/email.

0

Comments

1 comment
  • Official comment

    Hi gerryarmstrong_308,

    I'm sorry you're experiencing these problems on Viki.com.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    3. Close your current window, then launch a new window
    4. Log in to your Viki account
    5. Try again from another browser

     

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot or screencast of the error message or issue
    • Your console log and network HAR file. For more information on how to locate these, click here.

    I look forward to your reply!

    Kind regards,

    Anj

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post