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Why is the messages not loading. Error 404 appearing on screen

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  • Official comment

    Hello everyone!

    We would like to inform everybody that this issue has been fixed. We're sorry if it took time for our technical team to resolve the issue.

    Please do let us know if any issue arises.

    Have a good day all!

    Best,
    Kristoffer

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  • Hi there,

    Thanks for writing to us!

    We're happy to help you with any questions that you have about Viki. Please let us know how we can help you and give us more information about the issue you're experiencing.

    Cheers,
    Kristoffer

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  • I am getting this error as well for 2 days now.

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  • The error still persists in the website. I use a Mac computer

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  • Whew, stariz, I thought I was the only one having this issue. Thanks for sharing that you have the same problem. I don’t think we can see messages in the App, it’s only on the website.

    Sometimes, when I click on Messages, it asks me to re-log in

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  • rajv stariz We're aware of this and are investigating. Please stay tuned! 

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  • thank you for your response. Hope it gets resolved soon.

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  • Also, Watch Party cannot be created too. Please ask them to check that too

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  • Update : Watch Party function is up and running now. But message board isnt up yet. Same error 404

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  • Yeah. Same error. 🥺

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  • It keeps asking me to re-log in - even when I click on Help

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  • Please fix the messages option soon. I am a General Editor for Cdramas and don't want to miss any requests for volunteering

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  • UPDATE!!!

    my friend sent me a message and I can see it indicated it in the menu. But when I click on "Messages" it takes me back to the Log in screen

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  • The act of pressing that messages link kicks me out. I have 28 messages in the inbox, I have only been able to read some of them on my actual e-mail inbox, but I cannot reply to them because of this. And even the link included in the e-mail leads me to the same error.

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  • The same here. I get notifications of messages into my personal gmail account and can read them but cannot reply to them from there

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  • Hi All,

    We're sorry that all of you are experiencing this issue. Our team is aware of it and will be looking into it as soon as they can.

    We will inform everyone as soon as a fix is available.

    Hope this helps for now. Please do let us know of any additional questions or concerns.

    Thank you,
    Kristoffer‍

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  • Inbox has been fixed. Thanks Viki Help.

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