[Solved] Cannot Access my Profile

Every time I clicked on my profile, the page would say "Oh no! Something went wrong." Refreshing the page doesn't work. And I don't see any announcements about this problem.



  • Official comment

    Hello there,

    Thanks for writing to us! I'm sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    • Log out from your account
    • Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    • Close your current window, then launch a new window
    • Log in to your Viki account
    • Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • A screenshot or screencast of the error message or issue

    I look forward to your reply!


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  • So I cleared my cache and cookies, and logged into I had shut down my laptop completely and rebooted before clearing out cache and cookies. Still having the same problem (error msg below) when I click on Profile:
    All other links in the account drop down menu work fine. Plus, I can see other people's profile just fine, except my own. So I don't think it's caused by my browser. When I am in Help Center, this latest thread "Cannot Access my Profile" doesn't show up in my list of activities, as if the user-interface has somehow lost its connection to a certain file associated with me. 
    Please help. I'm using Safari Version 11.1.2 (11605.3.8.1) and on MAC OS X El Capitan Version 11.1.2 (11605.3.8.1). I tried Firefox but still can't access my profile.
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  • Hi there, thank you to whomever fixed this. I can now view my profile. But during the time when I experienced this problem, it seemed to have also affected everything else associated with my account because this post "Cannot Access my Profile" doesn't show up in my activities. 

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  • Hello there,

    Thank you so much for your response and for being part of our community. We're so glad this issue is now resolved for you.

    If you have any other questions or concerns don’t hesitate to ask. :)


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