Cancel subscription not working.

• Official comment

  

  Lyn

  May 31, 2021 09:49

  Hi cferrumveste_125,

  We're very sorry about the confusion on cancelling your subscription via Google Play.

  We're sad to see you go!

  Here're how to cancel your subscription on Google Play:

  1. While logged in on your Android device with the Google account you used to subscribe.
  2. Log in to the Viki Android app.
  3. On the bottom menu, go to Me
  4. Tap the Settings icon in the top right corner
  5. Scroll down to Viki Pass > Manage Subscriptions > Cancel Subscription
  6. Follow the prompts to cancel the subscription in Google Play Store
  7. After your subscription has been successfully canceled, you'll receive a confirmation email from Google

  For more information, please refer to the instructions in this FAQ: How can I cancel my Viki Pass subscription?

  After cancelling, you will receive an email confirming that your subscription is cancelled. You will also continue to see subscription benefits until the end of your current billing period.

  If you encounter problems cancelling, please me know.

  You're always welcome to use Viki Pass again.

  Thanks,

  Lyn
  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  bibonruby_314

  August 13, 2022 19:11

  It's very frustrating but I think rakuten viki made a cancellation of subscription very difficult to not allow their costumer go but you just made yourself to be hated most,, I want my subscription cancelled long ime ago and you keep taking my money every month.

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