Answered

Pausing

Using firestick. Used to work great. Now all of sudden the video keeps pausing every so often as if i hit the pause button. I click play and it starts again but its annoying.
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  • Official comment

    Hi 7dvp4mjv6k_796,

    Thank you for contacting Viki Community Support.

     We're very sorry to know that you're unable to watch your favorite shows due to issues on Fire Stick.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account lyn.ganade@viki.com by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. Which device and model number are you using?
    3. Which specific movies or episodes are causing this issue? Please give as many details as possible
    4. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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