[Closed] Not able to cast Viki, says undefined

I haven't been able to cast Viki to my tv. It would only display the rakuten logo, and the error 'undefined' would fash for a second then it goes back to rakuten logo. I saw a couple of posts here of exactly the same symptoms but they've been closed and no one posts the solution. Why can't the solution be posted publicly so that those who experience the same issue can also for the same thing? I can cast other apps without problems.


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  • Official comment

    Hi there,

    I'm sorry for the trouble you experienced with Viki on your Chromecast device.

    Kindly note that our team is aware of the issue and that our engineering team is working on a fix at the moment and will update you soon with further details.

    Your ticket on the Help Center has been attended as well and we'll be closing this to prevent confusion of multiple requests.

    Apologies for any inconvenience.

    Kind regards,


    Viki Community Team Member

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