Oh no some went wrong

• Official comment

  

  Anj

  May 21, 2021 05:32 (Edited May 21, 2021 05:32)

  Hello raineha11sep_885,

  Thank you for writing in to Viki Community Support. I'm so sorry that you're experiencing this video issue on the Viki app.

  Could you first please try the following:

  1. Delete and Reinstall the Viki app
  2. Reboot your device
  3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

  Are you still experiencing these issues with the video player? If so, can you please provide the following information?

  • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
  • Does this occur when you use 3G/4G?
  • What's your device and Operating System version?
  • What version of the Viki app are you using? You can find it on the app settings.
  • For Android users, please download the SafetyNet Test and share your results with us.
  • Your internet speed. To test this download this application and share the results: Android 
  • Screenshot of the issue or the error message you see.

   

  Thank you so much for your help. I look forward to your reply.

   

  Kind regards,

  Anj

  Viki Community Team Member

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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