Answered

[Closed] Chromecast Not Streaming

Hello, I am experiencing issues casting to my TVs from my devices from the app. Initially casting, the Viki blue screen appears like normal. However, when I select a show to cast, an "undefined" screen quicky appears an goes away and an infinite loading loop appears and never resolves. Can I get assistance on how to resolve this? Thank you in advance!
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  • Official comment

    Hi there,

    We've gotten feedback from users that removing the app and reinstalling helps with this issue so do try that first.

    As your ticket on the Help Center has been attended to, we'll be closing this to prevent confusion of multiple requests. If you're still facing issues after the reinstallation, please let us know on that ticket and we'll assist further.

    Hope this helps!

    Cheers,
    Michelle

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