[Closed] Problem about repeated error message

Hello! I am experiencing a problem on my  windows 10 pc. It says 'Oh no! Something went wrong. Please try refreshing this page ' as on the pic provided. I logged out and logging in again, refreshed again and again, made another account and even tried playing it on my phone, this wont stop.Help



  • Official comment

    Hello there,

    Thanks for writing to us! I'm sorry you're experiencing these problems on

    To make sure this is not a browser issue can you please try the following?

    • Log out from your account
    • Clear your browser cache and cookies How do I clear the cache and cookies on my web browser?
    • Close your current window, then launch a new window
    • Log in to your Viki account
    • Try again from another browser

    Are you still experiencing these issues? If so, could you please share with me the following information?

    • Browser version and operating system. Click here to see all related information — you will get a link with all the information we need. Please share this link with us.
    • Your current location
    • A screenshot or screencast of the error message or issue

    I look forward to your reply!


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  • Browser is google chrome Version 90.0.4430.212 (Official Build) (64-bit)  and operating system is windows 10 64-bit operating system, x64-based processor

    Current location- India

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  • Hello there,

    I will be creating a ticket on this one so we can have it escalated to our technical team.

    Thank you for providing this information.




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