[On-hold] Can't watch viki plus shows on Roku
I bought Viki plus a few days ago. Today, I cannot watch certain shows on the Roku or on the computer, but the show is available on my phone and on the website. I keep getting the show blocked message. I removed the Viki app and reinstalled it. I have logged out and paired with viki.com/roku, and still I cannot even see my continue watching nor the show I want to watch. My Roku is updated, too. What's going on? I read a similar post posted in 2020 and the Viki team said they had fixed the problem. How come I still encounter this problem today?