1. Help Center
  2. Community
  3. Community Forum
Answered

[Closed]Cant watch any dramas I like

Avatar
selenforever27_28
Follow

Hi, I’m not exactly sure what to do at this point so I’m just gonna ask for help 😅.  I’ve been having problems watching the dramas I want to watch desperately. I’ve tried watching Hotel Del Luna, Tale of the Nine-tailed fox and Imitations but when I click to watch it shows this.

and when I try double clicking to get out, it just gives me a black screen. What do I do to get to watch these shows and other shows that might have the same problems.

1

Comments

3 comments
Sort by Date Votes
  • Official comment
    Avatar
    Lyn

    Hi selenforever27_28,

    We're very sorry to know that you're unable to watch your favorite shows yet due to an error.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android or Apple
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We'll look forward to your reply.

    Best,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

    Comment actions Permalink
  • Avatar
    selenforever27_28

    Hotel Del Luna, Imitations and Nine tailed fox and He is psychometric

    4G iPad 

    Its an iPad 

    cant see what version of Viki is used
    0
    Comment actions Permalink
  • Avatar
    Lyn

    Hi selenforever27_28,

    Thanks for writing back.

    We're very sorry to know that issue occurs especially watching these shows.  We have created a Help Center ticket about this issue and we'll be closing this to prevent confusion of multiple requests.

    Cheers,

    Lyn
    Viki Community Team Member

    0
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post