[Closed]Cant watch any dramas I like

Hi, I’m not exactly sure what to do at this point so I’m just gonna ask for help 😅.  I’ve been having problems watching the dramas I want to watch desperately. I’ve tried watching Hotel Del Luna, Tale of the Nine-tailed fox and Imitations but when I click to watch it shows this.

and when I try double clicking to get out, it just gives me a black screen. What do I do to get to watch these shows and other shows that might have the same problems.



  • Official comment

    Hi selenforever27_28,

    We're very sorry to know that you're unable to watch your favorite shows yet due to an error.

    Could you first please try the following:

    1. Delete and Reinstall the Viki app
    2. Reboot your device
    3. Restart your home internet network. For more details: Helpful steps to troubleshoot video issues

    Are you still experiencing these issues with the video player? If so, can you please provide the following information?

    • Does this occur on all shows? If not, please let me know the specific shows and episodes you're having problems with (ex. "Chicago Typewriter" Episode 2)
    • Does this occur when you use 3G/4G?
    • What's your device and Operating System version?
    • What version of the Viki app are you using? You can find it on the app settings.
    • For Android users, please download the SafetyNet Test and share your results with us.
    • Your internet speed. To test this download this application and share the results: Android or Apple
    • Screenshot of the issue or the error message you see.

    Thank you so much for your help. We'll look forward to your reply.


    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hotel Del Luna, Imitations and Nine tailed fox and He is psychometric

    4G iPad 

    Its an iPad 

    cant see what version of Viki is used
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  • Hi selenforever27_28,

    Thanks for writing back.

    We're very sorry to know that issue occurs especially watching these shows.  We have created a Help Center ticket about this issue and we'll be closing this to prevent confusion of multiple requests.


    Viki Community Team Member

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