Unable to subscribe and get the free trial through app for both android and ios.

I am trying to avail the standard subscription through app but payment get unsuccessful every time though the payment  method  is already verified by app. I am trying to buy through gpay which is already verified by VIKI app but when I clicked "buy" button, password section for gmail is coming. After giving the password when I click verify button  its showing payment unsuccessful.



1 comment
  • Official comment

    Hello manasimaity125_755,

    Sorry to hear you're experiencing this issue.

    It seems that there may be an issue with your card. A charge can be declined by the credit card's issuing bank at any time and can happen for a variety of reasons. For more information, please read this article first. 

    If you're still having issues, we suggest doing the following:

    • Contact your bank to check if the card is valid for this international purchase and has sufficient funds
    • Try to use another card 

    Thank you,

    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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