[Solved] Tried to reset my password

Trying to reset my password with email link but when I click the link, it only takes me to the home web page.



  • Official comment

    Hi pgetzen,

    Thank you for contacting Viki Community Support.

    Please be informed that you have to log out from your Viki account before you proceed to reset password link.

    Hope this helps for now. Please do let me know if you have any additional questions or concerns.

    John Rey
    Viki Community Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • I spent 1 hr trying to reset my password with the link. Going fwd, PLEASE include what you said above, which is to "log out from your Viki account b4 proceed" that would have saved me 55 mins.



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