[Closed] Shows no longer stream to chrome cast

Hi there,

For about two weeks I have been unable to stream to chrome cast from the viki app. The app will seem like it is loading, then it says "undefined" on the tv screen before it then only shows the Rakuten logo, while on my phone the show is still loading. I can watch the shows on my phone if I don't use chrome cast, but since I watch viki on my tv exclusively, this is kind of annoying.

I read that some iOS users have been experiencing issues, but I am an Android user. Also this appears to be a problem with every show, not just some.

I have not tried to delete and reinstall the app because for a while viki shows wouldn't play on my mobile at all, and the tech team from viki kindly fixed that bug but instructed me explicitly not to reinstall/update the app version I was using.

What should I do?

Thank you so much in advance!





  • Official comment

    Hello Steffi,

    We're sorry to hear that you're seeing this 'undefined' error when Chromecasting on your Android device.

    We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information. Please help to respond there too as this post will be closed.

    Thank you,

    Viki Community Team Member

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  • Olá lh_afonso_233,

    Lamentamos saber que você também está tendo problemas com o Chromecasting em seu dispositivo.

    Entraremos em contato com você por meio de um tíquete na Central de Ajuda em breve para coletar mais informações. Por favor, ajude a responder lá também, pois esta postagem será encerrada.

    Membro da equipe da comunidade Viki

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  • Não consigo também assistir à programação Viki pelo Chromecast. Por que isso está acontecendo?

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