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[Closed] Subtitles not adhering to chromecast

When I cast from viki app to my tv. The subtitles are not adhering to my settings set from viki web browser nor the subtitles display settings on my phone. I tried closing the app and deleting. Still same. Subtitles appear but it’s really hard to read as it’s just display in white font. Any idea? It’s only happening to viki. All my other apps that has subtitles works great.
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  • Official comment

    Hi fhmoua,

    Sorry to hear you're experiencing this issue.

    To help you with your concern, we will be contacting you via a ticket in the Help Center shortly to further assist you.

    Kindly respond there as well, as this post will be closed to avoid confusion of multiple requests.

    Thank you,
    Anj

    Viki Community Team Member

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