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[Closed] Viki not working on Roku app
It request I update app to latest version. Went to roku settings and did so—viki app still not loading
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Hi vickiebanks_825,
Thanks for writing in!
I’m sorry that you're experiencing issues with Viki on your Connected TV Device.
To make sure this is not an app problem can you please try the following?
Are you still having the same issues with the Viki app? If so, can you please provide the following information?
I'll look forward to your response.
Thanks,
Lyn
Viki Community Team Member
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Hi, I had to reset my roku device with no sucess yet.
Help needed if the app should be working fine.
I just run across pages that I think should be removed because are out of date?
Isn't it?
https://support.viki.com/hc/en-us/articles/115015953087-Roku-How-to-add-the-Viki-channel-
oops
You're not authorized to access this page
Hi dabo02,
Thanks for writing in to us!
You can refer to the 'Roku' section on this article for steps to add the Viki Channel.
If you're still having issues adding the Viki Channel, please share more details about your device:
Thanks,
Michelle
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Hi, I have roku model 3920X - Roku Premiere
Software version is 10.0.0 build 4209-91
The option "search channel" is not available in this device for my roku account.
Think I am going to give up on this device.
My advice for your team is to stop supporting Roku and just invest development of the apps in other streaming manufactures who really care about their clients.
Hi dabo02!
Do also try to head to my.roku.com > Profile > Channel Store and add the Viki channel there. Your Roku device then syncs that information from its servers.
If you have done all of the previous steps and it is still not working for you, then please reach out to Roku here: Roku Support, for more assistance.
If your device is incompatible, you can still continue watching Viki from other supported devices and from our website. You can see all of our supported apps here: Viki.com/apps
All the best,
Michelle
Ive been having the same issues for quite a while. It first started off where Viki would not play any movies. It would load and then bring me back to the home page. Now i cant even get into the app its self on my roku. This has been so frustrating that im about ready to cancel my subscription. Ive been paying for Viki plus for years and years. I even tried to find it on my Fire stick like it said I could online.
I've rebooted, system reset, unintalled and reinstalled the app, checked for system updates on my roku stick (which said it was all updated), tried different roku device, tried mirroring it from my phone to the tv... nothing is working. Unfortunately, Im about ready to give up and just cancel all together if they don't get this fixed.
I have a roku 3920rw and just this week it quit loading Viki all of a sudden for no reason. Now I primarily watch nothing but Viki so I'm quite upset at this. I've tried everything I can find to fix it to no avail. Please advise. I can't live without Viki & I'm paying for it but can't watch it.
Hi graybay99 & notourproblem_98
We're aware of the crashing issues with the Roku Viki Channel, and our team is working on it.
Do follow this post for updates as this duplicate topic would be closed.
In the meantime, we suggest watching on Viki.com or on our other supported apps.
We appreciate your patience and understanding in this matter.
Best,
Michelle
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