no english subtitles on viki plus on tv; there is in other devices

• Official comment

  

  Lyn

  April 26, 2021 13:54 (Edited April 26, 2021 13:54)

  Hi mabelt_852,

  Thank you for writing in to Viki Community Support.

  I’m sorry that you're experiencing issues with Viki on your Connected TV Device.

  Please note that for Roku, subtitles are dependent on device language.

  For more information, go to Roku - How can I change the subtitle language, size and style?

  To make sure this is not an app problem can you please try the following?

  1. Log out from your account
  2. Uninstall and reinstall the Viki app from your device.
  3. Turn your device off and on again.
  4. Log back into your Viki account by following the steps here

  I hope this helps. Please let me know if you have questions.

  Cheers,
  Lyn
  Viki Community Team Member

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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