Answered
Subtitles
I'm an active viki plus subscriber but since 2 days ago, I have not been getting any subtitles (I prefer English) for ANY of the videos I'm watching. I don't know what the problem is??
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Hi anne_betita_448,
Thank you for writing us!
For more information on how to change your subtitle settings, please check out our FAQs here:
Hope this helps! If there is anything else I can do for you, please let me know!
Have a nice day!
Thanks,
Lyn
Viki Community Team Member
Dear anne_betita_448,
The following is a link describing how to activate subtitles. It can do better than I can describe, because they include pictures. At the bottom of the video is a settings icon, kind of like a star, click on that, and a menu should appear that has an activate subtitles option. If there are subtitles available, turn it on if it is off. If subtitles are available, it will say "100% en," for english. Here is the link that will tell you how, with pictures:
https://support.viki.com/hc/en-us/articles/203317604-How-do-I-turn-subtitles-on-off-
Hope this helps you!
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