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[Solved] subtitles

The English subtitles on the Chinese shows are corrupted:  part of the word or sentence is missing or flickering. Unreadable. How  can this be fixed?

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  • Official comment

    Hi lycas_35,

    Thanks for writing in.

    I’m sorry that you're experiencing issues with subtitles on Viki on Roku.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. An exact description of the issue you're experiencing.
    2. Which specific movies or episodes are causing this issue? Please give as many details as possible
    3. A screenshot, picture or short video of the error message or issue.

    I'll look forward to your response.

    Thanks,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

     

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  • Seems to be working fine now thanks

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  • Hi lycas_35,

    Thank you so much for your response and for being part of our community. I’m so glad this issue is now fixed for you.

    If you have any other questions or concerns don’t hesitate to ask. :)

    Thanks,

    Lyn
    Viki Community Team Member

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