Answered

[Closed] Unable to watch episodes on Viki plus subscription

I purchased a Viki Plus subscription a week ago, and 7 days later, I am locked out! I called support and they tell me that the charge has not been posted to my account yet, even though I paid a week ago. What can I do?

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  • Official comment

    Hi ljhanchett_544,

    Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

    Cheers,


    Lyn
    Viki Community Team Member

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  • I HAVE A PAID SUBSCRIPTION TO VIKI PASS PLUS BUT UNABLE TO WATCH EPISODES

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  • Hi melvina_wade_106,

    Thank you for contacting Viki Community Support.

    The reasons why you're unable to get benefits are best explained here: Why can't I see benefits after subscribing to Viki Pass?

    I looked up your email address and it appears that you're getting Viki Pass benefits whenever you are logged in with this email address.

    If you still can't see subscription benefits, I recommend taking the following steps:

    1. Log out from your Viki account
    2. Log back in to Viki

    If that doesn't fix the problem, please let me know and I'll be glad to help. Be sure to send me full-monitor screenshots of any of the issues you see so I can further escalate it to our engineers.

    Thank you,

    Lyn
    Viki Community Team Member

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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