Answered

[Closed] Mproblem with loading tv series with my Roku TLC tv

Some selections i want to watch wont load. It says to load later. It's been a week now and still havibg trouble loading
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  • Official comment

    Hello istinlim0302_803,

    I'm sorry that you're having issues with the Viki app on your Roku device.

    To make sure this is not an app problem can you please try the following?

    1. Log out from your account
    2. Uninstall and reinstall the Viki app from your device.
    3. Turn your device off and on again.
    4. Log back in to your Viki account istinlim0302@yahoo.com by following the steps here.

    Are you still having the same issues with the Viki app? If so, can you please provide the following information?

    1. What is the version of the Viki app are you using? You can find this information in the app settings.
    2. An exact description of the issue you're experiencing.
    3. Which device and model number are you using?
    4. Your current location /region.
    5. Which specific movies or episodes are causing this issue? Please give as many details as possible
    6. A screenshot, picture or short video of the error message or issue.

    Looking forward to helping you soon! 

    Kind regards,

    Anj

    Viki Community Team Member

     

    Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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  • Hi istinlim0302_803,

     

    Your ticket on the Help Center has been attended and we'll be closing this to prevent confusion of multiple requests.

     

    Kind regards,

    Anj

    Viki Community Team Member

     

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