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[Closed] Screen frozen on video frame
I have been watching Sunshine of my Life, whilst I’m on to episode 39 i have gone back to complete episode not fully viewed. I was on episode 21 when the app froze on a particular frame and no matter what i do I cant get it to run again. I have powered down and restarted several times and deleted and reinstalled the app twice with no success. Each time I reinstall it gives same fault when the app is loaded.
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Hi john_derbyshire1_15,
Thank you for contacting Viki Community Support.
In order for us to better assist you, can you please provide the following information?
Thank you so much for your help. I'll look forward to your reply.
Best,
John Rey
Viki Community Member
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IPad. Viki standard.
Hi arlenekoike_339
Thanks for writing in to us with your issue.
We will be reaching out to you via a ticket on the Help Center shortly so as to gather more information about your device.
Please help to respond there too as this post will be closed to prevent multiple requests confusion.
Hope this helps!
Cheers,
Michelle
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