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• Official comment

  

  Lyn

  March 28, 2021 23:56 (Edited March 29, 2021 00:03)

  Hi ainayb56,

  Thanks for reaching out!

  The reason why you might not be seeing benefits from your subscription is that your iTunes subscription is not linked to your Viki account yet.

  To fix this, please take the following steps:

  1. Make sure you are logged in with the Apple ID you used to subscribe in your iOS device's Settings. If you can't log into your Apple ID on your device, please click here.
  2. Log in to your Viki account on the Viki app.
  3. At the menu at the bottom, tap on ME
  4. Tap on the Settings icon at the top right corner
  5. Scroll down to the Viki Pass section and tap on Restore Purchase

  If you do not see a Restore Purchase option, please take the following steps:

  1. At the menu at the bottom, tap on Home
  2. Tap on 'Get Viki Pass'
  3. Scroll down and tap 'Restore Purchase Now'

  If you experience problems restoring purchase, please let me know.

  Cheers,
  Lyn
  Viki Community Team Member

   

  Note: To respond to this thread, please click on "View the post" in the email notification. Responses to the email notification will not update the thread and are not received.

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• 

  ainayb56

  March 27, 2021 20:54

  I already have stander Ed subscription, why is it asking metosubscrib again 

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• 

  Lyn

  March 28, 2021 23:57

  Hi there aimennouri4_570,

  Your ticket on the Help Center has been attended to and we'll be closing this to prevent confusion of multiple requests.

  Cheers,
  Lyn
  Viki Community Team Member

   

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