Answered

[Solved] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

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Comments

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  • Official comment

    Hi everyone,

    Our engineers have made more updates to assist with this 'Continue Watching' issue.

    If you are still facing the same problems, please try these first:

    • Log out, reinstall the Viki app, and log back into your account.
    • Check that your profile/settings page indicates the same account username across all your devices.
    • If you are watching on our website Viki.com, please check that you have Adblock disabled or whitelisted for Viki. Restart your browser before trying again.
    • If you are using the Viki Android app, check that you are updated to version 6.16.2 (If you do not see this version yet, please wait 1-2 days).

    Do kindly note that Continue Watching/Watch Markers usually take within 15-30 mins before it is updated. Dramas/movies must have also been played for at least one minute.  

    Otherwise, if the issue persists, please write back in the below format so our team can identify the issue for you:

    1. Your Viki username
    2. The show+episode that you have last watched and is not updating on your Continue Watching
    3. The date & time of that last watched activity and when you checked your Continue Watching
    4. If you have other devices, do you see the same watched activity missing?

    Thank you,
    Michelle

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  • Hey!

    I face the same issues too. Its been almost 4 to 5 weeks and none of my 'continue to watch' list has been updated.

    I need to check my own browser history to know which episode I had left it at and the keep skipping till I get to the right time in that episode.

    Please rectify. Thank you.

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  • The same thing is happening to me.  Any idea on why this is happening? and how long will it take to fix?

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  • I am having the same problem. It is not syncing with any of my devices. I hope this can be resolved as soon as possible because it is interfering with my time watching on your application. 

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  • @arisong77

    Seriously don't be rude, you can clearly see that they're working on solving other problems right now. Not all services going to function properly. If you are going to be disrespectful and not patient then go find some other site.

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  • Same thing is happening here for me as well. I haven't been on viki for a little bit and I've recently noticed how none of my shows are updating on 'Continue Watching'. Looking at the other comments, it's been almost 2 months since this issue first appeared. I just want to know when it will be resolved. 

    Thanks for all your hard work.

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  • This started happening yesterday and it sucks. I might have to cancel the subscription as well if nothing is fixed

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  • Same problem, been a few weeks which is frustrating. How is it that you couldn’t get to the bottom of it over several months based on the comments in this thread? We are paying for your service assuming all the features are functioning properly. Please fix it as soon as possible.

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  • arisong77

    If I was trying to tell you what to do then I am sorry. But you don't have to be rude about it when they're trying their best.

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  • Same here, still not resolved after 2 months and I'm thinking of canceling for a while. It's just too hard to find where I left off because I watch throughout a given day depending on my schedule. It goes back to the beginning of an Episode or skips to a new one when I'm not done watching the last one. Watching Viki is supposed to be relaxing not frusterating and stressful.

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  • For the last 2 days nothing is updating anywhere. Not continue watching. Not in the episode listing for a show. Nowhere. This must be fixed. Please give us an update on your progress.

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  • I have recent returned subscriber and am disappointed that I cannot just continue watching. No problem with other streaming applications. Looks like this issue is taking a long time. Any updates on this please?

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  • Normally I haven't had an issue with my continue watch list,But as of yesterday it stopped working...Have tried signing out and signing back in...Still nothing??? Thank you in advance

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  • I have the same issue with the continue watching queue not working either, and when I go back to an episode it doesn’t continue from where I left off, whether it be a time stamp or an episode, please fix this ASAP :’)

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  • I am having this issue as well its pretty annoying I cannot stop in the middle of what I am watching and pick right back up where I left off I have to try and remember after I search for the drama I was watching please fix this

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  • This just started happening for me too in that last few days. I hope this gets fixed soon!!

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  • This is an issue extending back for months and has resumed in the past three weeks. Viki “engineers” have fixed nothing in what is a simple requirement every other streaming app from Netflix to Prime uses—and they don’t suggest WE do things to fix THEIR issue. When they eventually drive VIKI out of business just like Drama Fever, we will be caught in the middle again. 

    BTW, mazzyangel, no one is being rude; we are paying customers and have rights to comment same as you. VIKI has done nothing to resolve this issue going back months. We have been more than patient: it didn’t work. If VIKI doesn’t behave more professionally, they will be bought out. I don’t want that to happen. 

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  • I began experiencing this problem about a week ago, also. I’m glad to see it’s not isolated to me. Hopefully the tech team can find the bug and get it fixed soon.

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  • @flairoh,

    Sadly this seems to be the standard response.
    There is no visibility as to when or if a full service will be restored. It is also quite astonishing that they have left this problem go on since March.

    You would think that as a good will gesture they would at least offer compensation for the sub par service we are still all receiving, but it seems that customer care may not be on a high priority list.

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  • Still having this issue.  I follow 4 or 5 series at the same time and it is very frustrating. 

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  • For me it got a little bit better. It shows that blue line again for the episodes i have watched but my "continue watching" list still doesn't update

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  • Just want to add I'm having the same issue. I see you're working on it, so thanks. Also, I'm really glad you have a place like this where I can check and find that the issue is being worked on. I really enjoy Rakuten Viki and consider it well worth my subscription fee.

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  • You can find “following” by first tapping the profile (head) icon. This works in Safari and also the Viki app.

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  • Hi sphanich,

    I'm sorry that you're experiencing this issue.

    Our team is aware of it and will be looking into it as soon as they can. I forwarded all the information you provided to our engineering team and we expect to have a resolution for this problem when possible.

    Hope this helps for now.

    Please do let me know if you have any additional questions or concerns.

    All the best,
    John Rey
    Viki Community Team Member

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  • Thanks John! Hope this will be resolved soon.

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  • Hi there, I too am experiencing the same issue. For the last two months my continue watching list, or any show I am trying to continue, so this is not bound only to continue watching section of the app, has not properly saved or loaded the current point of an episode where I left off. It usually starts at the beginning of the episode or somewhere within the beginning 18 minutes of the episode. All shows have been affected by this. Have been able to repeat issue on multiple iPhones, Androids, Roku’s and support smart TVs. It’s getting old having to keep a time stamp of where I left off on every show especially when I can be bingeing 4-5 shows at a time. Hope this get fixed soon.

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  • Hi j12rammstein_rocks_470,

    We are terribly sorry for the inconvenience that it may have caused you.

    Our engineering team is doing their best to fix this problem.

    They will contact you soon.

    Best,
    John Rey
    Viki Community Team Member

     
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  • @mazzyangel you don’t have the right to tell others to do whatsoever. My comment was clearly not to you but the company that I’m paying for their service and it is not acceptable that they can’t fix a problem for over several months! I was demanding my right to get the services that I deserve as a paying customer. All features should function correctly, that’s the expectation for any company. Are you from a different planet???

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  • Same here. Thought it wasn’t syncing across my devices but it’s not updating continue watching.

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  • I have the same problem since the other day. My "continue watching" hasn't been updating. I have to remember where I left off, every time I shut off my device.

     

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