Answered

[On-hold] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

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111 comments
  • Hi, it started to record currently watching but now it have erased all my currently watching so I have none.
    If I use firefox thats is.
    If I use opera I have my currently watched and it records but please make it work on firefox too.
    If I open a show (on firefox) I can see where I was but I can't see any shows on currently watching.

    My nick is ethleia_632

    I have the latest uppdated firefox.

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  • Hi axesuubi, joni_buckwalter & ethleia_632,

    We'll be reaching out to you privately via a ticket so we can get more information about your devices/browser. Please help to respond there too.

    Thank you,
    Michelle

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  • Same issue!

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  • Hi merv22_293,

    We'll be reaching out to you privately via a ticket so we can get more information about your device/browser. Please help to respond there too.

    Thank you,
    Michelle

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  • same here

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  • For me the continue watching thing has disappeared completely also two weeks ago on all my devices (computer, phone, tablet and smart tv). Of course i did all the suggested things, still not appearing. Quite annoying, because it started once I started my subscription ....

    Your Viki username: laura_labas_639
    The show+episode that you have last watched and is not updating on your Continue Watching - Youth of May Ep 3 and 4
    The date & time of that last watched activity - Monday 25/10/21 at around 16:00 Berlin Standard Time
    If you have other devices, do you see the same watched activity missing? - Yes, the option is completely gone on all my devices. Smart TV, tablet, phone etc.

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  • UserName gale61095_160

    Shows: Search WWW, Black Dog, Pinocchio, Shining Inheritance - all watched today.

    Devices: (Roku) TV, (Roku) device on 2nd TV, iPad mini 

    This problem of not updating on Continue Watching started yesterday after I had to sign into Viki on the (Roku) TV.

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  • update: jang bori has appeared in my watch list, but jirisan, which I just started watching (ep2) Is not listed.
    ***

    It worked for a long while, but is acting up again.

    ia5rumas_673
    jang bori is here, the great shaman ga doo shim

    10/27/2021 around 1900

    reinstalled on android and iPad to no avail.

    thanks

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  • Yeah, since yesterday the issue started for me again.

     

    I was watching So I Married the Anti Fan Ep 12 and 13 and it did not update since yesterday.

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  • It's been happening once again. 

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  • hello unfortunately this problem is happening again, i think it started yesterday for me. I'm not sure what exactly is going on or how to fix it

    i did disable my AdBlock and everything but now on the mobile app for Android it's not updating the watch history

    i did update the app and all but it's not working I've uninstalled and logged in multiple times ??
    1 axesuubi
    2 goblin, BTS variety show
    3 Tuesday 5pm los Angeles PST
    4 on Android and laptop i use chrome too

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  • The continue watching has stopped working again. It was updating regularly before. Not working on web browser, Roku, and mobile app.

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  • Mines,also not working also,not on the app,not on roku either,watching episode 4 of Lawless Lawyer...Thanks

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  • Michelle - lots of new complaints. Where are the engineers? Why is this a problem that doesn’t seem to occur with other streaming services?

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  • Hi all,

    There's a temporary issue with Continue Watching and watch markers updating. Our team is working on resolving it as soon as possible, so it should clear up within a day or so. 

    We appreciate your understanding during this period once again!

    Thank you,
    Michelle

     

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  • Me to, I just discovered Viki yesterday and already subscribed, continue watching is not showing up on my android tv app or in browser on PC even after watching some episodes. Tried everything written above. 

    1 daniellawz
    2 Tale of the Nine-Tailed
    3 Tuesday 6pm los Angeles PST
    4 Android TV sony Bravia app/ Chrome PC

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  • This has been happening for me too for the last couple of weeks. Mostly watching in browser and nothing gets saved there. Also not syncing with other devices. When I watch on my iPad it gets saved on my iPad though. Tried clearing the cache and cookies. Also relogged. Doesn't work.

    1 nasuada_twitch_156

    2 Skate into Love

    3 Tuesday 11pm Germany CET

    4 PC Opera GX

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  • Dear Support,

    I realise that you are all working hard to resolve this issue.

    I just wanted to say that I too am experiencing the same issues.

    Browser: Using Firefox on Windows 10 laptop.

     

    Regards

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  • Hi sphanich,

    Just to provide an update: Your watch activity will now take about 15-30mins before it is updated on 'Continue Watching'.

    Our team is still working on improving this but we greatly appreciate your patience and hope this helps for now.

    Thank you,
    Michelle

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  • It is the same with me. Started happening this week! Hope they get it fixed soon. 

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  • I am having this problem too, starting about a week ago. It's very annoying, in all the ways mentioned by others above.

    It's nice to know I'm not alone, but terrible to know that the engineering team have been "trying their best" since March but still need "more time" to find a solution.  

    I hope Viki will give a rebate to all paying subscribers in recognition of the fact that a major functionality of the site has not been working at all for a steadily increasing number of subscribers over the last four months.  Expressions of appreciation for our patience are a necessary minimum politeness from Viki, but really not helpful at this point.

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