Answered

[On-hold] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

7

Comments

111 comments
  • I also have this problem, my continue watching list hasn't updated since last week. My watched episodes have thankfully been marked as watched, but going through my watch list or needing to search for the show I'm watching is very frustrating. I hope this issue will be fixed soon.

    0
    Comment actions Permalink
  • I noticed updates to my Apple apps in the last day or so. The Continue Watching seems to be accurate on my iPhone app now, and it’s better (though not completely accurate yet) on my appletv. So I think they are working to address the issue.

    0
    Comment actions Permalink
  • Posted Tuesday about the problem (started for me last week). Looks like everything is now fixed! Thank you Viki!

    0
    Comment actions Permalink
  • On my side it seems that the 'continue watching' section has caught up to an episode of a serie I watched earlier in the week but it is still not able to catch to where I am currently at. It all seems a little random.

    0
    Comment actions Permalink
  • vvrose I am having the same problems. It's working but still not really fixed. All we can really do is be patient and hope the progress can be speed up even more. I'm truly patient, but if nothing is ever to the point it needs to be fixed, I will likely cancel my subscription!

    0
    Comment actions Permalink
  • Sorry to complain more, but the situation has got worse with the last IOS update. Prior to that I ‘worked around’ this issue by ‘following’ the show to make it easier to find the ones I was watching. Now with the latest update I can’t see how to do this easily. I also can’t unfollow easily either. Maybe I am being dense, but, whereas before the switch to follow was fairly obvious, now I really cannot work it out on my iPad.

    I really hope this gets fixed soon, it is becoming really frustrating. Thanks. 

    0
    Comment actions Permalink
  • This morning, on my AppleTV app, I noticed that the Continue Watching seems to be picking up exactly where I left off again. So perhaps they are beginning to roll out fixes.

    Thank you to the Viki developers!

    0
    Comment actions Permalink
  • @gale61095-160 I can find Following no problem, but can’t add new shows. When I open up the home screen for a show, I have the options to add to Watchlist or Collection, to Share, or to add to Siri. I am thinking of using Siri to get round this problem. My watchlist is still not updating. 

    0
    Comment actions Permalink
  • I'm also having problems with watchlist not updating, but am relieved to know that it's not my TV or Roku that is the problem. For now, I just make a note which drama I'm watching, what episode I'm on, and how many minutes I'm into it. Hopefully they will get this issue fixed soon.

    I do appreciate the fact that RakutenViki.com did fix another problem that bothered me for a long time, and that was that there were over 60 dramas and movies that I had on my list that had all became restricted, and I couldn't delete them. I complained, and though it took some time, they did fix the problem and took them off.  I love this channel, and I just want to say Thank You!

    0
    Comment actions Permalink
  • I am also having troubles with this still

    0
    Comment actions Permalink
  • I hope I am not speaking too soon, but my Watchlist problem seems to be resolved. As I watch each drama, they are being added to the Watchlist. So fingers crossed that this is fixed!

    0
    Comment actions Permalink
  • Mine was working earlier today, but this evening it started acting up again...Hope this gets resolved soon...IMO Viki is the best place to watch all my favorite shows...Thanks

    0
    Comment actions Permalink
  • The same for me my continue watching only has one drama and I tried to see if other dramas will show but they didn’t so please get it fixed soon.

    0
    Comment actions Permalink
  • 28/07/2021 Based in Brisbane Australia. Still having problems with continue watching. Not saving series that I’m watching as well as not updating the episode so I have to try and remember what I’m watching and what episode I’m up to. Can you please fix this. Do we need to remove some form the list. Absolutely love Viki. How do we see others that are not available in my country.

    0
    Comment actions Permalink
  • I too am having the same issues.  Do you have any idea when this is going to be fixed?

    0
    Comment actions Permalink
  • Based on my experience in the USA Viki will never get this right for long. I’ve never seen this be a protracted problem for any other streaming service.

    0
    Comment actions Permalink
  • I began having this issue two days ago. Signing out and back in doesn't work. It doesn't matter what device I'm using the drama I am watching will not appear in my continue watching (I have tried the app on both my TV and phone, and also my desktop and it hasn't worked).

    0
    Comment actions Permalink
  • I have been having this problem I would say for about a month now. It won't update my continued watching and also won't save what part of the episode I left off. It is a real pain to search the drama I am watching every time I go on and then figure out what episode I was on and where I was in the episode.

    0
    Comment actions Permalink
  • Web version of Viki on Desktop -- I am having this issue as well. It is a deal breaker for me. Thinking of canceling. This is a very basic feature for a streaming service. Works better on Android app than it does on Desktop which is kind of frustrating if you want to use your laptop to watch, not stuck on small android phone.

    0
    Comment actions Permalink
  • My continue watching has been acting up once again! 

    0
    Comment actions Permalink
  • I am having the same issue and it's been over a month. Please fix this.

    0
    Comment actions Permalink
  • Hi everyone,

    Our engineers have gotten back to us and the issue with Continue Watching/Watch Markers should have improvements made for most users.

    If you are still facing the same issues, please try these first:

    • Log out, reinstall the Viki app, and log back into your account.
    • Check that your profile/settings page indicates the same account username across all your devices.

    Do kindly note that Continue Watching/Watch Markers usually take within 15-30 mins before it is updated. Dramas/movies must have also been played for at least one minute.  

    Otherwise, if the issue persists, please write back in the below format so our team can identify the issue for you:

    1. Your Viki username
    2. The show+episode that you have last watched and is not updating on your Continue Watching
    3. The date & time of that last watched activity
    4. If you have other devices, do you see the same watched activity missing?

    Thank you,
    Michelle

    0
    Comment actions Permalink
  • Not solved, do you want us to answer here on to send a request?

    here is mine anyhow:

    1 ethleia_632
    2 Untouchable lovers
    3 2021-06-11 12:58 (sweden), I hade watched ep 40 31:58 min in.
    4 only watch on browser (firefox)

    0
    Comment actions Permalink
  • Heey,

    Im still having the issues after trying to log out and in again.

    1. My username is gh0stedz
    2. I have multiple shows that won't update like blue birthday, graceful family, penthouse and all the other shows I started watching after this issue appeard.
    3. I watched graceful family yesterday 14/08/2021 and blue birthday today 15/08/2021 at maybe 16:25 (german time).
    4. I do have the mobile app even tho I just watch it on my pc (opera browser) but yes I also have the same issue on the mobile app.

    Thanks

    0
    Comment actions Permalink
  • Hello,

    I'm also suffering this issue for about 2 weeks now. I tried the recommended suggestions and the issues still persisted. I've been using sticky notes to keep track of my progress, till your team is able to fix the issue. Not sure if the information will help but I'll provide it like everyone else has been.

    1. My username is malummae
    2. I've had several shows not updating, and a movie that also didn't update. Some of the shows were Love O2O, Three Lives, Three Worlds: The Pillow Book, the movie being Almost Human. As well as all my markers from prior on shows I took a break from are all gone, and stuck on the start of the last episode I watched. Those series being Ruyi's Royal Love in the Palace, Miss the Dragon, Legend of Nine Tails Fox, Mr. Queen, Story of Yanxi Palace. One exception is Fights Breaks Sphere that actually booted my progress all the way to the start of the very first episode... so I can't even access where I was or remember off hand. And when I try and find it, it resets my progress to the start.
    3. I watched Three Lives, Three Worlds: The Pillow Book daily for the last week, an ep or so each day. I just finished 2 eps from around 12am-2:07 am CST 8/19/2021 (USA)
    4. I have the mobile app, but for the last week I've been watching from my pc (firefox browser) The mobile app also has the same issue.

    Thank you for your time, I hope that your team is able to find the problem. And if I can provide anymore info to help let me know.

    Edit update 8/23/21: Today some of my shows started saving their progress again. I haven't seen if the progress stays fully. But I was able to leave then return later to find it was at my new current episode and timestamp. So it looks like there has been progress. Thank you for your hard work! I'll update again if the issue is fully solved in a few days.

    0
    Comment actions Permalink
  • thought I was the only one facing this issue, here's my info:
    1. ibkjolly9_177
    2. He Is Psychometric, episode 4
    3. 08/22/21, 2:12pm (EDT)
    4. yes, the web version

    0
    Comment actions Permalink
  • Its been months now and it still not working

    1. nashalyrr
    2. Rattan, episode 1
    3. 08/27/21, 10:00 a.m.
    4. other devices have the same watched activity missing problem, even the web
    0
    Comment actions Permalink
  • Hello Michelle,

    Apologies same problem here.  Funny thing is, I accidentally clicked on "Falling Into Your Smile" to show my friend the picture on my APP and the watching history stuck but as for the rest that I have watched/watching, there is still a problem.  Help:

     

    1. Your Viki username: Mleo_128
    2. The show+episode that you have last watched and is not updating on your Continue Watching:   Last watching "Oh My General, up to Eps 53 now but it is stuck on EPS 20, also, it didn't work for Love 020, My Pretty Li Huizhen and some other "She was Pretty".
    3. The date & time of that last watched activity, "OMG" Friday 0647AEST.
    4. If you have other devices, do you see the same watched activity missing? Both iOS App and Chrome Web Version 92.0.4515.159 (Official Build) (x86_64) on MacBook Pro 2020 (Catalina 10.15.7) are not working
    0
    Comment actions Permalink
  • look, i know you guys are doing all you can but my watch history is completely gone from the app oh yeah and i still have problems with updating my watch history it only updates on my phone if i use my laptop or PC it never updates

    so if i use my phone it updates but i can't see my watched history only on pc and laptop

    the last empress has still not updated for me even though I finished the entire series it's stuck on episode 41 even though it's been 2 months

    i know there's people working on this i don't want to cause any trouble

    so even if you guys try to comment a solution it doesn't work no matter what i try so no uninstalling and reinstalling the app doesn't work clearing cookies doesn't work so don't try to reply with those solutions they DONT work

    it is already updated there is literally no solution to this

    1 axesuubi
    2 penthouse 3 episode 13 yes that updated but everything else it barley updates anything
    3 Saturday 9 pm Los Angeles pst
    4 i already explained it works on my phone just fine but on pc or laptop it doesn't work

    0
    Comment actions Permalink
  • Hello the continue watching is back using Chrome but still missing when I use firefox. I use a pc and the browsers.  So it maybe solved for some platforms but not all.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post