Answered

[Solved] Continue Watching not updating on Viki app

I noticed that recently my "Continue Watching" queue doesn't update. This is a problem at every devices on my account (web, tv app, phone app). I've tried closing the app and reboot but doesn't seem to help. There's no watch history either so it sometimes hard to know where you left off if you're watching multiple shows. 

Does anyone else had this problem before and know how to fix it?

6

Comments

97 comments
  • Same issue!

    0
    Comment actions Permalink
  • Hi merv22_293,

    We'll be reaching out to you privately via a ticket so we can get more information about your device/browser. Please help to respond there too.

    Thank you,
    Michelle

    0
    Comment actions Permalink
  • same here

    0
    Comment actions Permalink
  • Hi sphanich,

    Just to provide an update: Your watch activity will now take about 15-30mins before it is updated on 'Continue Watching'.

    Our team is still working on improving this but we greatly appreciate your patience and hope this helps for now.

    Thank you,
    Michelle

    -1
    Comment actions Permalink
  • I have an annual subscription and I have noticed this week that my continue watching list is not being updated. It has been working reasonably well up to now, at least my watched shows have been added, but this has stopped this week. I have restarted my iPad and restarted the app several times. Can we have an update on the fix for this, please.

    -1
    Comment actions Permalink
  • It is the same with me. Started happening this week! Hope they get it fixed soon. 

    -1
    Comment actions Permalink
  • I am having this problem too, starting about a week ago. It's very annoying, in all the ways mentioned by others above.

    It's nice to know I'm not alone, but terrible to know that the engineering team have been "trying their best" since March but still need "more time" to find a solution.  

    I hope Viki will give a rebate to all paying subscribers in recognition of the fact that a major functionality of the site has not been working at all for a steadily increasing number of subscribers over the last four months.  Expressions of appreciation for our patience are a necessary minimum politeness from Viki, but really not helpful at this point.

    -1
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post