[CLOSED] subscription malfunction

<<email removed for security purposes>>

I have been paying 4.99 for about 6 months now. And got sick of the commercials and decided to upgrade to $9.99 to utilize the Vikipass. I have been paying the 9.99 for three months now. I still get commercials and can not get  into the Viki Pass  programs at all. I have also emailed you numerous times but have had no response from. Also I have tried to change my password but when it comes to the page where you put in the new one it also asks for your present password. Now if I knew that one I wouldnt have to change my password

Please help me out!



1 comment
  • Official comment

    Hi there,

    We do apologize for having trouble with regard to the charges.

    To help you with your concern, we will be reaching out to your email on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

    John Rey
    Viki Community Team Member

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