[Closed] Missing episodes

• 

  Michelle (CX)

  February 24, 2021 10:55

  Hi there,

  Thank you for writing in.

  We're sorry to hear that you're currently experiencing these issues. In order for us to understand the problem, can you please share with us the following information?

  1. What device you're currently experiencing issues with?
  2. What is the Operating System of this device or computer?
  3. If the issues are happening on the Web, what browser version are you using?
  4. If the issues are happening on the app, what app version are you using? You may find it under the app settings.
  5. A screenshot of the issue or any error messages you might see.

  Thank you,
  Michelle

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  alliebare925_872

  July 29, 2022 16:23

  Hello I am missing episodes for love like the galaxy since last night I've tried loading on 2 different roku devices and still nothing. Is there a problem with the app?

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• 

  Michelle (CX)

  August 01, 2022 07:39

  Hi alliebare925_872

  Our engineers have gotten back to us and this Roku issue has been fixed. Please try to reinstall the channel first if you're still encountering problems. 
   
  If you continue to experience this issue after, please send details (screenshots included) to our Help Center at bit.ly/VikiHelp and we will get back to you as soon as possible.

  Thank you,
  Michelle

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