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Unable to watch videos from iPhone to Samsung TV
I am attempting to watch True Beauty utilizing HDMI. The sound is on though the picture is black. Please advise. Thank you.
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Hi there,
If you are viewing Viki on your TV with your iOS device via screen mirroring or using an HDMI cable, some videos might run with a black screen and audio and subtitles in the background.
This is due to a security feature implemented by Apple and is something that we're unable to control for now until Apple makes some changes.
To circumvent this issue in the meanwhile, we recommend the following options:
Cheers,
Michelle
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